System integration and process automation
We connect your ERP, CRM, online store and the other tools you use. Together, we work out where automation offers the most value, how information should move between systems and where decisions remain with people. We take care of design, implementation and operational monitoring.
What we connect
Information where you need it
An order from your online store, a new sales contact or an issued invoice often creates more work. We design integrations that automate the flow of data and save you time.
ERP, inventory and accounting
We connect orders, stock movements, invoices and other records. We agree on which system is the source of each piece of data, when it should be transferred and how discrepancies should be handled.
Online stores and supporting services
Products, prices and availability flow from your business system to your online store, with orders going back for processing. Depending on your needs, we also connect payments, shipping, inventory and customer order updates.
CRM and communication
Website enquiries, contacts, sales opportunities and follow-up tasks. We connect your CRM to forms, email and other tools so your sales team has the context it needs without entering the same data twice.
Connections with customers and partners
We design an API or another suitable way to exchange data with suppliers and customers. We define the data scope, access and communication rules, and prepare documentation for using the interface.
From process to solution
Thoughtful integrations. Easier work.
Investment in integration pays off quickly where people transfer data manually.
- We find where repetitive work, delays and errors occur.
- We propose integrations based on their value, cost and the capabilities of existing systems.
- We consider which steps to simplify, which to automate and which to leave to people.
- We design clear notifications and approvals where the process needs your team's input.
- If a new interface is needed, our designers give it clear UX and a distinctive look.
Data and operations
Keeping things working when they do not go to plan
We plan for incomplete data, unavailable services and changes made by suppliers. We agree on what the system can resolve automatically and when it should notify the person responsible.
Clear rules for data
We define where data comes from, where it is updated and which system takes priority when values differ. We design checks for required fields and a process for handling incomplete records.
Handling errors and repeated transfers
We design retries for failed transfers and protection against duplicate processing. If a problem needs attention, it reaches someone who can resolve it.
An audit trail
We record the status of important transfers and the results of processing. If a problem occurs, we can find where the process stopped and why.
Access and responsibilities
We set the required permissions and agree on who manages access, monitors operations and handles incidents. Our work also includes a process for responding to changes in connected services.
How we connect systems
We understand the process and set priorities
We review the tools in use, the available data and the work of the people who use it. We check integration options and propose a first phase based on value, complexity and budget.
We implement and validate
We begin the integration work and observe day-to-day operations. With your team, we check that the features work correctly and assess error scenarios.
We look after operation and further development
We agree on deployment, monitoring and support. We monitor the integrations and review together whether they are simplifying work as expected. Based on the results, we suggest further changes.
Frequently asked questions
What you want to know before connecting systems
Can you connect an older system without an API?
It depends on the capabilities of the system. We check supported exports, imports and other available ways to access the data. We then explain the options and limitations and recommend a sustainable approach.
Do you use existing tools or build custom integrations?
Both. We choose based on available connections, process rules, data volumes and operational requirements. We also compare ongoing costs and options for further development.
What happens if a system goes down or changes?
We plan for outages in advance. Depending on the situation, a transfer can wait, be retried or request intervention. Interface changes may require adjustments to the integration, so we agree on monitoring and the scope of ongoing support.
How much does system integration cost, and how long does it take?
The scope depends on interface availability, data complexity, the number of processes and how errors need to be handled. After an initial review, we prepare a cost estimate and schedule. Larger projects can be divided into separate phases.
Does process automation always involve AI?
No. Many processes follow clear rules, such as transferring an order to an ERP. AI can help where text or documents are involved — for example, extracting details from an emailed order. We assess its suitability and the review process for each task.
Still copying data by hand?
Tell us which systems you use and what you transfer between them manually. Together, we will identify where integration would offer the most value and where to start.
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