Where AI can help
What we automate with AI
Reading requests, entering data or searching for information takes time. Together, we choose specific tasks and test whether AI can simplify them to the required standard.
Classifying requests
Emails, forms and customer support messages. AI suggests a category, fills in the relevant details and prepares information for the right team. Unclear cases are passed for review according to agreed rules.
Processing documents
AI extracts the required information from invoices, orders and other documents. Subsequent checks compare it with records in your systems and flag differences for review.
Drafting replies and preparing information
A communication summary, a draft customer reply or notes for a meeting. AI prepares a draft from the available information, which a person can review, edit and use.
Searching company knowledge
An assistant helps find information in approved documents and procedures. It includes links to the sources in its answers so people can check them.